A Transactional Kaizen Example
Goal: Reduce the Number of Credit Hold Interruptions
A Story of Kaizen
Why is this an important issue?
Current Situation
- 200 minutes a day are lost because service associates are responding to credit hold issues
- The service department loses an average of 5 repairs a day due to credit hold delays ($2,500)
- Orders do not ship the day they are ready because of credit hold issues
- We lose an average of $1,200 a week in lost expedite fees
- Inventory accuracy is affected by confusion
A High Level Process Map helps clarify the issues
SS = Shared Services and CH = Credit Hold.
Investigate, Prioritize and Implement the best improvement ideas
Implementation
All the ideas had a positive result. Adjusting the ERP system eliminated the credit hold issue